Our Policies & Procedures
POLICIES & GUIDELINES
St. Michaels Winery • 609 South Talbot Street, #6 • St. Michaels, MD 21663 • 410-745-0808
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Credit Card Refunds
Once we receive your returned shipment, St. Michaels Winery will process a refund to the original credit card used for the purchase. Please allow one to two billing cycles for the credit to appear on your statement.
Returns Policy
We stand behind the quality of every wine and item we sell. Your satisfaction matters most. If you are not completely happy with your order, reach out to our Customer Care team within 30 days of receiving it at [email protected].
Delivery Policies
All wine is sold in Maryland, and ownership transfers to you, the buyer, while still in Maryland. You are responsible for the shipment of the wine. We do not guarantee your legal right to ship or receive wine into any state outside Maryland or any country outside the United States; in fact, some states and countries are not eligible for delivery. When you place an order, you authorize us to arrange a common carrier to deliver your purchase to the address you provide. You must be at least 21 years old to buy wine. By ordering, you certify under penalty of perjury that both you and the recipient are 21 or older. Upon delivery, the recipient must show valid identification proving they are at least 21. Misrepresenting your age or the recipient's age is a crime in most states. We are dedicated to your complete satisfaction. If you are unhappy with your order or your wine arrives damaged, please call us at 410-745-0808. We ship Monday through Friday; weekend delivery is generally not available. During extreme temperatures, shipments may be delayed to protect the wine from heat or cold damage.
Once we receive your returned shipment, St. Michaels Winery will process a refund to the original credit card used for the purchase. Please allow one to two billing cycles for the credit to appear on your statement.
Returns Policy
We stand behind the quality of every wine and item we sell. Your satisfaction matters most. If you are not completely happy with your order, reach out to our Customer Care team within 30 days of receiving it at [email protected].
Delivery Policies
All wine is sold in Maryland, and ownership transfers to you, the buyer, while still in Maryland. You are responsible for the shipment of the wine. We do not guarantee your legal right to ship or receive wine into any state outside Maryland or any country outside the United States; in fact, some states and countries are not eligible for delivery. When you place an order, you authorize us to arrange a common carrier to deliver your purchase to the address you provide. You must be at least 21 years old to buy wine. By ordering, you certify under penalty of perjury that both you and the recipient are 21 or older. Upon delivery, the recipient must show valid identification proving they are at least 21. Misrepresenting your age or the recipient's age is a crime in most states. We are dedicated to your complete satisfaction. If you are unhappy with your order or your wine arrives damaged, please call us at 410-745-0808. We ship Monday through Friday; weekend delivery is generally not available. During extreme temperatures, shipments may be delayed to protect the wine from heat or cold damage.
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